Session details
PAM programmes rarely fail because of the technology. They fail because of how the technology is introduced to people.
In this session, Kelfa will draw on a decade of PAM delivery experience – including leading Hargreaves Lansdown’s transformation to a mature shared services platform – to explore why stakeholder engagement, not tooling, is what separates programmes that stick from programmes that stall. Along the way he’ll cover the practical techniques that shift behaviour, the moments where programmes nearly fall apart, and where this is all heading next with zero standing privileges, non-human identity, and AI agents.
A talk for anyone who has ever been the PAM team, worked with the PAM team, or wondered why PAM programmes are so hard to land.
Speakers
